Wolken Software - Providing pre-configured and self-service SaaS solutions
The SaaS market will exceed $112.8 billion by 2019 at a compound annual growth rate (CAGR) of 18.3%. This growth can be attributed to rapid responses to business challenges and opportunities, change in the way people access devices, financial implications of on-premise and adoption of cloud by legacy players. This has led to an increase in vendors offering SaaS solutions. Clients expect the vendors to offer state-of-the-art solutions and be quick in their deployments. Acknowledging this, Wolken Software Inc has developed a platform, using which its SaaS products can be deployed within minutes. With increased competition, SaaS vendors are expected to deliver high-quality service including negligible downtime, fast response times, no errors, frequent updates, and competitive pricing. The Wolken platform is built on a modern technical stack and is ITIL-compliant and PinkVERIFY™ - certified solution which enables them to constantly achieve service excellence. The Wolken platform is a configurable and scalable ITIL based service desk tool with built-in workflows, detailed dashboards and easy-to-generate reports, which can be up and running in just a few hours. It can be easily configured to work with existing IT applications and infrastructure and is accessible from multiple devices. Depending on the requirement, a customer can select relevant modules which suit their unique business needs.
The Wolken Platform, comprise products like Wolken Enterprise Desk - an internal help desk tool that services the entire ITIL modules like incident management, service request, change management, CMDB, RCA etc. and Wolken CRM Service is a customer help desk software which manages customer complaints and other issues across all channels like emails, telephony, chat, portal, social media etc.
Further elaborating on the features of Wolken Enterprise, Sudhir Prabhu, Co-founder, Wolken Software says “Wolken Incident Management module has been created to ensure end-to-end ‘issue to resolution' workflow. This workflow consists of configurable SLAs, escalation points, auto assignments, timely notifications, links to knowledge base etc.
Wolken Change Request Management module can help relevant stakeholders minimize downstream risk by notifying teams or users who might be impacted by service down time or interruptions. Functionalities like task management ensure that change tasks don’t fall through the cracks. Impact analysis features provide information for each change request to the test team for effective regression testing. Wolken service desk software automatically separates routine service requests from unplanned service disruptive incidents.”
The differentiators that set Wolken Enterprise solutions apart are that they are pre-configured (yet re-configurable), affordable and self-sufficient. The ability to aggregate queries and comments from multiple channels to a single funnel makes its customer service application stands out.
Wolken aims to be a leader in customer service and enterprise solutions domain and provide self-service applications for small and large enterprises. “We are working on making its application completely self-service, from low touch to no touch. Companies should be able to set up rules, workflows, automation independently along with working on out-of-the-box integration with many 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions etc,” concludes Sudhir.
Wolken Software Inc has developed a platform, using which its SaaS products can be deployed within minutes
Wolken Change Request Management module can help relevant stakeholders minimize downstream risk by notifying teams or users who might be impacted by service down time or interruptions. Functionalities like task management ensure that change tasks don’t fall through the cracks. Impact analysis features provide information for each change request to the test team for effective regression testing. Wolken service desk software automatically separates routine service requests from unplanned service disruptive incidents.”
The differentiators that set Wolken Enterprise solutions apart are that they are pre-configured (yet re-configurable), affordable and self-sufficient. The ability to aggregate queries and comments from multiple channels to a single funnel makes its customer service application stands out.
Wolken aims to be a leader in customer service and enterprise solutions domain and provide self-service applications for small and large enterprises. “We are working on making its application completely self-service, from low touch to no touch. Companies should be able to set up rules, workflows, automation independently along with working on out-of-the-box integration with many 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions etc,” concludes Sudhir.
